FNB *****ing our Money

About a week ago l complained about the ATMs at FNB Northmead Square, these machines have been continuously taking money from clients.

FNB policy says when this happen, you go into the branch and fill in a form then the refund gets processed. Thought this is a huge inconvenience, l always walk in a fill in the form. The biggest issue l have is the processing times, sometimes it takes 3-4 days for me to get my money back and sometimes l have to go back to the branch to follow up.

What bothers me even more is the unwillingness of the branch manager or anyone from FNB to actually pick up the phone and speak to me about this ongoing issue. I have had almost R50000 taken in this month, that is money meant to restock for my business but noone is bothered!

None calls to apologize, noone processes the refunds on time.

Maybe it's because l am black that the branch manager won't come out everytime l ask to see her, just yesterday l lost R10 000 at the ATM which means l don't have enough money to pay Salaries today but nobody cares, it will take days for the refund to be captured. They have even taken the Log Dispute Option on the ATM, guess it will reflect at HO that their machines keep *****ing.

I have posted the videos on Twitter showing how the ATMs **** is but the Twitter team keeps lying that they have informed someone about my issue, they issue no reference, no name of department or feedback on the complaints.

It's clear that noone gives a damn how much of an inconvenience this is on us.