FNB *****ing money through unauthorized debit orders

I called FNB trying to reverse an unauthorized debit order on my account. Nobody was able to assist with reversing because of security reasons, with one consultant referring me to the next consultant. I was on the phone for almost 1 hour being sent from pillar to post with nobody being able to resolve my query. Eventually Cecilia from FNB Credit Card collections informed me that the debit order was made by FNB Legal and that she would put me through. Needless to say, after 15 mins of holding on the line I still could not get through. I still need to know why FNB debited my account without my authorization and what it was for. It is very clear to me that these ******* debit orders are being administered by FNB. It’s shocking that it is the very bank that is supposed to keep your money safe that is the actual ***** to look out for! And then there’s the horrible customer service. It’s terrible!