Fnb *****ing money from the poor!

Retrenched at the end of Oct 2020 due to covid. App**** to activate my credit protection on all my accounts held with fnb on 10 Feb 2021. To date fnb has not refunded me one dam cent even though the claim was approved on 20 Feb 2021 and backdated to incident date being 1 Nov 2020. They even had the nerve to take debit orders for Feb and Mar 2021. All of about R30 to 40k owing to me. Hours spent holding on with ridiculous phone bills. Visits to the branch where they can't assist. As a 60 year old woman its pathetic. All you ever get told is "it's been escalated"!!! 6 weeks FNB????? While you take a person's bread and butter???? Is this what kind of pathetic **** service you offer? No one calls back or replies to emails. No care given whatsoever. I just want the money that is due to me so I can buy the bare minimum to survive!!!!! I pay my taxes and my dues so why are you robbing me blindly?