FNB *****ing money from a client

This complaint has been lodged on the FNB website: An amount was transferred by mistake to my loan account and I am now struggling for more than 8 working days to get it back to my cheque account. This amount should have been transferred to my Wesbank account. Wesbank is contacting me on a daily basis for this amount. FNB is now *****ing money from me - earning interest on my money - and causing me to have a bad credit record at Wesbank. This matter has been escalated to management, but I am still waiting for my money. I have been a client of FNB for more than 20 years. I am ready to move to another bank. I have also lay a complaint at the Care Centare, but I had no response. Unfortunately the Ombudsman is closed for the festive season otherwise I would have contact them. There is nothing festive about my Festive season.