FNB *****ING MONEY AND NOT GETTING BACK TO US

FNB is *****ing customers money and getting away with it. In February there was a ***** purchase on my account at take a lot I called Fnb who then froze my cards . logged the query with take a lot and they very efficiently stopped the package from being delivered and refunded my money. However coz my card was canceled the refund had to stay in the account . I saw the refund then I transferred money from my savings suddenly my account is in a minus balance for same amount I immediately called Fnb who blamed take a lot for doing another debit which is ridiculous. Take a lot did a extensive investigation which they found it was actually Fnb that took the refund for God alone knows what . I called Fnb spoke to hundreds of agents one Fnb agent even said Fnb just taking their money back . their money ? OK . I eventually went to the branch they said it would be resolved they admitted it was an error and gave me a new card. To this day I'm still waiting for my money to be given back . I have several emails and reference numbers and I can't believe this bank is doing this too people . someone in Fnb is *****ing and Fnb refuses to admit it coz how does my money just disappear from my account . so this bank is not safe