Fnb *****ing money

On the 26 of February at 08:06 i made a payment to a credit card. On 8/3/2016 the person phoned me and still did not receive the payment. I phoned fnb customers call centre *** at 13:56 explaining the problem. After 15minutes 22 seconds they said they would log a missing payment. I will hear back within 2 days. Today 10/3/2016 still no word from them i phoned again at 12:19 another 14minutes and 15 seconds Nonfanelo if that is her real name as sy struggled to spell it for me told me she would have to log a missing payment. Again!!! But the manager will phone me within 15 minutes. Still waiting. Where is the money?????? This is bad bad bad service.