FNB *****ing money!!!!!
I tried purchasing airtime from the FNB app and it deducted the money from my account but I never received the airtime. I have been in contact with you several times and was told the money would be in my account within 21 days(Received an sms on the 8th January,Not even a phone call). It has officially been over a month and I still have not received my refund. Can you please explain why it is my responsibility to follow up with you every time. YOU are the one at fault. I sent an email to the premier banking department requesting feedback and I am still waiting for my response. Please can someone contact me ASAP. If I owed you money it would be a completely different story! If I could give you a negative star for this **** service I would.
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
31 Jan 2019, 13:06Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply31 Jan 2019, 13:06
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
RegardsHello Peter Complaints Team*** (option one)
's updateReviewer Update
01 Feb 2019, 14:00Good Day,
I was called by Robin yesterday to inform me that someone would be in contact with me yesterday within 1 hour.
I am still waiting for them to contact me.
Please can I have a manager contact me.
's update01 Feb 2019, 14:00
Reviewer Update
Good Day,
I was called by Robin yesterday to inform me that someone would be in contact with me yesterday within 1 hour.
I am still waiting for them to contact me.
Please can I have a manager contact me.
's updateReviewer Update
05 Feb 2019, 08:14So it looks like you guys respond to you look good on paper. 5 days since Robin phoned me and I am yet to receive a phone call. Have sent more emails and still no reply.
's update05 Feb 2019, 08:14
Reviewer Update
So it looks like you guys respond to you look good on paper. 5 days since Robin phoned me and I am yet to receive a phone call. Have sent more emails and still no reply.
's updateReviewer Update
07 Feb 2019, 09:28Day 7 and I am yet to hear anything from FNB. You guys are doing a Stella job
's update07 Feb 2019, 09:28
Reviewer Update
Day 7 and I am yet to hear anything from FNB. You guys are doing a Stella job