FNB *****ING FROM THE POOR

I am disappointed beyond believe at FNB. Everyone knows that Covid really did a number on everyone, but FNB decided that they would like to add to my misery. I received Covid19 relieve from FNB which ended in July so all deductions had to be done in August. September i get a message that your loan account is in arrears me totally confused not knowing how it could be, just leaves it as is because i have paid up to date. October comes around i get a double deduction i query it and this is the answer, "We didnt deduct in August because our systems only updated in September so for us to refund you your money you need to make an arrangement" so in essence i am paying for FNB's mistake as there was enough money for FNB to deduct what they had to, in turn i pay more interest for an error that i was not responsible for. Shame on you for taking from the poor.