Fnb *****ing data and agent agreeing to it on call recording

So today marks 40 days that my query still has no result. Fnb mobiles admin dept has sent the call recording of the 20/03/18 @ 13:41 to the branch. In this call recording the agent agrees that fnb *****s data..... when I asked Michaela Fredericks from the admin dept had she listened to the call, she said yes, when I said did you hear your agent agree to fnb *****ing data, she then changes her tune and says she cannot comment on that. This further proves the ********* and devious operating manner in which fnb is operating. This is truly disgusting.