NH
Nichal H

1 reviews | Active since Dec 2009

23 Dec 2016, 09:35

FNB *****ING CLIENTS MONEY

<p>I made an arrangement to pay off my FNB credit card, an amount of R1194 was due by the 28th of Dec. I made a payment yesterday of R1200. This morning there is a debit order for R1194 for FNB credit card. My question is why debit my account after I made payment cause the due date was only the 28th and I had no communication from FNB to advise of an early debit order or I would have not made the payment. Is this FNB,s way of generating double income ? </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Dec 2016, 13:20
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Veni Soobramany

Email address: ***

Tel number: *** (option one)

NH
Nichal H's update30 Dec 2016, 07:09
Reviewer Update

I was contacted by FNB & advised that the amount will be reversef by Friday the 30th of December. I checked today the amount has not been reversed as yet so much fot servive. Thank you FNB you guys have dropped the ball once again.