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Maarten C

1 reviews | Active since Jan 2011

18 Dec 2018, 16:28

FNB ***** FROM BANK ACCOUNT

So about a month + ago i made arrangements to pay of my credit card, despite my arrangement with FNB they took an unauthorized debit order from my account. I then phoned to find out why they have taken the debit order and said that they need to reverse the debit order as i said i will make payments just not what is required. Again now they same thing happen. I was informed by the Branch Manager in Centurion (Neil) that he cannot reverse the debit order he then said that i must wait for Tuesday the 18/12/2018 as he needs to speak to Credit Control. I was then phoned by (Aston) Head Office whom all of a sudden said that i have not made arrangements thus implying that i "****" and this was a direct "slap" in my face. I have further logged a complain on Facebook of which all of a sudden they are hiding. I want to make sure now that the consumers knows what type of service FNB gives.

They will ***** YOUR MONEY FROM YOUR BANK ACCOUNT.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2018, 09:59
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards 

Hello Peter Complaints Team 

*** (option one)

MC
Maarten C's update20 Dec 2018, 07:32
Reviewer Update
So after the mess with FNB their feedback was to say that i have "not" made arrangements and that the money will not be refunded back despite the calls made. Meaning that we as consumers can do and stand on our heads to make arrangements but when FNB wants they take, They will walk over you and still take the last bid that they can and we don't have a foot to stand on. It is with sadness that i will now need to take my business somewhere else, one thing is for sure that word of mouth about the service i have received will be spread. Consumers needs to know that FNB is clearly not in a position to understand and to try and save a client but will instead ***** you over just so that they can have their way. I would advise consumers to move their banking as fast as possible before the same thing happen to you as to what happen to me. Regards,