NN
Nanagirl N
1 reviews | Active since Apr 2018
19 Feb 2019, 08:17
FNB Statement inconsistencies
I have a personal loan with FNB which I have been paying monthly without any default, however it came to my attention that the is inconsistencies with my statement instead of the balance decreasing its increasing. My instalment is R922.43 monthly. My statement dating 25 August 2018 indicated my balance of R5415.78. I have paid 4 instalment to date amounting to R3689.72, according to my calculation my remaining balance should be R 1726.06, however my recent statement is contrary. It state my balance being R2216.38 The difference of R490.32 ?????????? What on earth is this inconsistency???
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FNB (First National Bank)'s replyOfficial
19 Feb 2019, 09:52 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Feb 2019, 09:52
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)