FNB & STANDARD BANK FFFRRRAAAUUUDDD INVESTIGATION

Almost a month ago, I lodged a FFFRRRAAAUUUDDD complaint through my bank (Standard Bank) after I was SSSCCCAAAMMMEEEDDD by a fffaakke online retail store (called I-Power Supplies or I-Power (Pty) Ltd, using a FNB Bank Account number (FNB Branch Code: 250655) (Swift Code: FIRNZAJJ). Before I lodged the complaint, I called FNB Customer Call Centre to make FNB Bank aware that I was ssscccaaammeddd by a fffraauuddssterrr using a FNB Bank account number - my view is that FNB had allowed its banking facilities and services to be used by a ssscccaaammmeeerrrr to commit fffrrraaauuddd against innocent civilians like myself- and therefore, it is the responsibility of the bank to investigate and ensure that the perpetrator is apprehended and prosecuted, or at the very least, freeze the bank account number used to commit this act, in order to enable me to recover my money. Last week Tuesday, I received a text message from standard bank which said that the result of the investigation has been sent to my email address - this was a week ago, but I haven't received any email with the report from the investigation (and I am getting charged for this investigation)!! I have made 4 phone calls so far, trying to find out why I haven't received the report yet.

I assume that both banks (FNB and Standard Bank) have both conducted the investigation into this fffrrraaauuuddd and that both bank have the results of the findings. If standard bank is unable to present the findings to me, surely FNB has the results of the same investigation given that the fffrrraaauuuddd was committed through FNB banking facilities????

If someone from FNB is reading this, please note that this is poor customer service, and I'm sure you know it too.