SP
Stephanus P
1 reviews | Active since Oct 2011
07 Jun 2019, 06:49
FNB stalling downgrading premier gredit card :-(
Hi, please assist. I am still waiting for credit cards to contact me about my PREMIER CREDIT CARD that must be downgraded to GOLD CREDIT CARD, reference ********** -X2H9M7. How much longer will it take? Is it possible to escalate this please? It was requested last week Thursday and it has been more than 5 working days now, they said 3-5 working days. Extremely disappointing that this is being delayed and stalled. Should I contact the banking ombud?
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Jun 2019, 09:23Good day Steph****,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
087 575 9408
FNB (First National Bank)'s reply07 Jun 2019, 09:23
Official
Good day Steph****,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
087 575 9408
SP
Stephanus P's updateReviewer Update
10 Jun 2019, 17:14Hi, is there any feedback yet? I called in again and was told that my application had to be redone as the quote for the credit card downgrade was blank. Can you please check that someone is on this and tending to the downgrade on my credit card please? Thank you
SP
Stephanus P's update10 Jun 2019, 17:14
Reviewer Update
Hi, is there any feedback yet? I called in again and was told that my application had to be redone as the quote for the credit card downgrade was blank. Can you please check that someone is on this and tending to the downgrade on my credit card please? Thank you