FNB STALL UNDER TRAINED WITH NO SOLUTIONS TO CLIENT

I got send a ewallet yesterday by a client of R 650. FNB then sends me a WhatsApp with prompts to set up an ewallet savings account that is ideal for managing your ewallets. Then when I try send the cash to myself it blocks the account and I cannot access it. After an hour on the phone to customer care, the agent did not even know what a Fnb savings account is which is shocking he heard it from me the client. He then tells me to go to the branch which I did... after two hours of waiting I get told they cannot assist as the account is blocked.. when the consultant calls customer care they state that I will have to send it to someone because Fnb is having issues with the system. But I'll have to wait 24hours which I have and its still blocked. I've been on the phone for a total of 2 hours to Fnb with no solution today with agents cutting the call and having no solutions. I've never experienced such incompetence before and the fact I cannot access my money is unexceptable.