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Heidi B

1 reviews | Active since Jan 2010

01 Aug 2024, 09:20

FNB Staffers Abuse PayPal Partnership In A Very Serious Manner

Yesterday three FNB staffers inappropriately and unprofessionally attempted to ****** money from me during my visit to request PayPal support at this particular Branch in Cornubia, Durban. I have a refund due to me from PayPal, and because apparently no other Banks wanted to partner with PayPal at some point historically, South African's are now forced to deal with FNB for local transactions. In order to obtain my once off PayPal refund, I was not only treated with sullen, unprofessional attitudes, I was categorically **** to, and they attempted to manipulate me, and ****** money from me, when I was told I would have to sign up for a FNB cheque account, I would have to agree to deposit R5.500.00 per month, on an ongoing basis, and I would have to be seen to transact on the account, otherwise I would not be able to conduct any PayPal transactions. I will be writing to PayPal about this serious incident, and suggest that they reconsider working with FNB based on my experience. This is utterly unacceptable behaviour. I would suspend and then fire all three staffers for malpractice.

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Replies (4)
HB
Heidi B's update01 Aug 2024, 09:22
Reviewer Update
The three words you can't read should be allowed to be read.
HB
Heidi B's update01 Aug 2024, 11:04
Reviewer Update
Good day FNB. Thank you for your swift response to my concern, and for providing the feedback that you have. I will await to hear back from your relevant department. Kind regards.
HB
Heidi B's update01 Aug 2024, 11:57
Reviewer Update
I have just received a call from the lady Branch Manager of FNB at Cornubia. I was able to share my experience in full, and I received an apology for my experience. I was invited back to the Branch but declined immediately as I will never cross any FNB threshold again. I am not an FNB client and never intend to become one given my experience yesterday.
HB
Heidi B's update01 Aug 2024, 12:20
Reviewer Update
PS: I was asked to provide the names of the staffers concerned, I was able to provide one name, that of the consultant, but the two women who walked the floor handing out ticket numbers and moving waiting people around are unknown in name to me. I suggest the lady Branch Manager view the security video footage that should surely be available? I was in the Branch between 12h00 noon and 14h30 pm.