FNB STAFF USELESS AND UNHELPFUL

FNB must have the most shocking service both at call center and branch level. For FIVE YEARS I have been trying to replace my Savings account card and have been sent from branch to call center back to the branch and around and around in circles. The Branches tell me that I have to order online, which I can't do as the the account does not reflect under the card ordering facility and the Call Centers tell me that I have to order from the branch. I have not even been able to get past the Front door at either Newton Park Branch or Walmer Park Branch in order to speak to someone who can help me. How can this be so hard? I have now been holding on to speak to someone at the "My Branch" number for over 30 minutes. Clearly they are not even able to answer customer calls in a speedy fashion. It is no wonder the banks are retrenching their staff as they clearly all collect their money on payday without doing the job they are PAID to do!!!