FNB STAFF - UNTRAINED AND UNPROFESSIONAL CONDUCT

AS PER THE PREVOIUS REVIEW, The foot stop didnt bring the tackies by the 27 Dec2023

I went to FNB GRASSY PARK BRANCH, asked the clerk to do a reversal for me on the PEACH PAYMENT I completed a form, DEBITCARDDISPUTES; the consultant checked found the payment and scanned the form to the debit card div She told me it will take 5-7 days

8 days later a went back BANK STAFF said I MUST go to Premier Suite on my FNB APP I WENT ONLINE ; The call center could not find the form- I told them that the form was send through on the 27 Dec 2023 NOBODY COULD HELP. They asked me to call the disputes dept ,and gave me a tell number which I called , Carddisputes inturn told me to go BACK to premier suite, in told the agent that I was told to call .

If FNB are prepared to check and see the facts they can see how many times that I was online and on the app suite to them , you will see how many times I spoke to different agents everybody gave a different timeline, and a different form to complete.

I got tired of being send from pillar to post, with the FNB AGENTS, WHO ARE UNINFORMED, they dont know how to asssit me with my querie I ALSO RESEND the orginal form back to them on the 17.01.2024 ref ; *** nothing was done. EVENTUALLY I went to the FNB complaints email address, ; personal and private service;( ***) ref ***

they also send me a new form, to complete and return it on the debit order *** ; this email was not in use anymore - the disclaimer came back with a different email *** , then i send back to this address, they came back to say they dont deal with recalls of payments I then asked ***- What must i do with the form...

3 days later a person called me and said, he will send me a different form, which he did, i completed this form and scanned it back to ***, then the reference number came back, I send the ref number again to the same address

TWO days later they came back to say, that the reason for them not to do the reversal was because it was over 30days. they cannot do the reversal I lost all my money, my airtime calling FNB The service they provide is terrble.

1. The call center agents , the premier suite agents, the debitcard div agents , the branch staff at Grassy Park, Even the personal and private staff. all these people I spoke to , emailed, scanned the paperwork to , all of them could not assist me. 2.Nobody knew what the time line for such a querie was. 3. The Premier Suite Agents was uninformed, they were unprofessional, and they passed me on from dept to dept, instead of trying to establish if the form was recieved. 4. If they knew what to do then , they would have known that the orginal form was the incorrect form. 5. I would have gotten my money back before the 30days was up, but because FNB agents were so untrained, I lost my money.

6. Fnb Sevice IS SO BAD, I cannot even comprehend that a big commercial bank , can have so much staff that lack, people skills, inability to advise customers, on different procedures.

or even have the curtesy to call back, or email back I was told debitcarddisputes staff dont take call . I am very upset, I am a pensioner, who lost my hard earned money.

I hope FNB STAFF will be happy.