1 reviews | Active since Jul 2018
FNB staff so ***********
Just dont know what to say now am so fed up with FNB i wrote a review last week in which i was given an a Ref number it took them 2 solid days for them to call in which ended up calling them and they said someone is looking into my review , in which when i asked to speak to the manager she or she was always busy and i had to hold for 15 mins before they could tell me that i was assisted , on Friday a lady by the name of Naomi from the complains department called and said my issue was resolved guess what it wasn't resolved ,instead of them crediting back the money they deducted they deducted how ***********, i call them and still no one is will to assist , and Naomi is said to be busy and she cant assist me , Am so frustrated and so fed up of this
Good day Thembi,
Thank you for your posting.
When you called the complaints department on Friday I promised to escalate your complaint to a manager at the FNB Personal Loans. department, this was done and they contacted you advising that a refund request would be processed.
As per our telephonic conversation earlier today I have advised you that I will enquire when the funds would be available in your account. After reviewing your account I have noticed that the refund had been processed and is reflecting in your account.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Thembi,
Thank you for your posting.
When you called the complaints department on Friday I promised to escalate your complaint to a manager at the FNB Personal Loans. department, this was done and they contacted you advising that a refund request would be processed.
As per our telephonic conversation earlier today I have advised you that I will enquire when the funds would be available in your account. After reviewing your account I have noticed that the refund had been processed and is reflecting in your account.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)