FNB STAFF NOT DOING THEIR JOBS PROPERLY

In nov 2018, fnb sent me an email re outstanding KYC. I checked online and nothing was outstanding. I then emailed FNB. They sent me a form. I completed form same day 27 Nov 2018 and returned on same email address. Yesterday i was filling petrol. I tried to pay with my card but was declined. I tried to withdraw money at ATM, but declined. I tried to use my APP to transfer money between cards, declined. I called FNB 3 time, got sent from one dept to other. WASTE OF TIME TRYING TO CALL FNB TO SORT. I then had to call my mother to bring me cash to pay for the petrol. Had to wait for an hour. I then went into the branch. They discovered my acc was put on hold. They were outstanding the form i emailed on 27 nov 2018. YOUR STAFF ARE USELESS THIS CAUSED INCONVENIENCE. MY DAY RE APPOINTMENTS WERE ALL DELAYED. THAT PERSON AT FNB SHOULD BE FIRED AS NOT DOING JOB PROPERLY AND CAUSING UNNECESSARY STRESS FOR YOUR CLIENTS.