FNB staff lies and inefficient

So I am very dissapointed as my debit card expired and close to expiry date FNB messages me to inform me that my card will expire soon and that they will be delivering my new on a certain date which never happened after me making several phonecalls to the callcentre quering about the delivery of my card. I waited one entire month after my card has expired and still no delivery. I was furious and called again and the guy asked me to go to my nearest fnb branch to collect my card. My concern was that I must not be charged for the new card and he assured me with a grin that there is no charge at all. So I did as I was told and went and collected my card. I still asked the the lady consultant that gave.me the card at the bank if was going to be charged anything. She assured me that there is no charge at all. 3 months later I get this msg today that they will be debiting me R90 for the new card that I had picked up from the branch. I think this is ***** and robbing clients as how many others they must have debited this amount from their accounts after informing us that there is no charge. For such a renowned bank its a disgrace to be robbing their customers that are banking with them for years. Im now thinking of changing my bank. Disgusted with FNB. Not going to rest until I get an answer for their unjust ********** activity. Angry and furious. Please help Hello Peter....