FNB staff knowing nothing about their own product. Like really. FNB help you by annoying you!!

FNB staff don't know anything and are very stubborn with their dumbness. Its so annoying!! Went to FNB in Dobsonville a lady tried to help me. i told her that moneygram send me this location to receive my money. The requirements are stated on moneygram that to receive money overseas all you need to bring is your ID and proof of residence. They are telling me i need to have an FNB account and the teller with so much confidence tells me if i dont have an account its probably floating somewhere with no one access to it. How dumb is that? Please teach your staff about these products. Western union i guess is always best even if they charge more atleast you get your money unlike moneygram. one is made to look like the idiot here when you and i know who really is an idiot.