FNB staff just cannot assist me

I have spoken to J Lepelo on Saturday regarding my previous complaint yet his is still not sorted ,FNB calls me the phone rings thrice and then drops ,i call back and there is no note on the system saying why someone tried calling me . to make matters worse i cannot find my fnb cheque account on my online banking . can someone but not just anyone please tell me what is happening with my account and my claim i have for loss of income because it seems like none of the FNB staff i have spoken to so far can assist me and this is getting really frustrating now