ML
Melisza L
1 reviews | Active since Jun 2016
01 Mar 2019, 09:18
FNB staff is uneducated/*********** with their job.
There was an unauthorized payment deducted from my account on Sunday 24 February, I phoned the ***** line to help me get my money back, they said they are going make sure the funds are paid back into my account within 7 working days.
I decided to phone them this morning (1st March) to follow up on this case, only to find out THEY HAVE DONE NOTHING ON THIS CASE, NOW ALL OF A SUDDEN, THEY WANT ME TO COMPLETE A FORM, WHY DID THEY NOT SEND THE FORM ON SUNDAY???????????!!!!!!!!!! This is one of the many cases where I have recieved terrible service from FNB, DO NOT BANK WITH THEM, THEY ARE ARROGANT AND DO NOT WANT TO HELP!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 10:43Good day Melisza,
Thank you for your poast
Thank you for your poast
FNB (First National Bank)'s reply01 Mar 2019, 10:43
Official
Good day Melisza,
Thank you for your poast
Thank you for your poast
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 10:50Good day Melisza,
Apologies fot the above error.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation the transaction in question is not ***** related and is deemed as a dispute. Kindly complete the dispute
form provided to you and submit it with any correspondence you might have between you and the merchant regarding the cancellation.
Regards,
Hello Peter Complaints Team
*** (option one)
Apologies fot the above error.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation the transaction in question is not ***** related and is deemed as a dispute. Kindly complete the dispute
form provided to you and submit it with any correspondence you might have between you and the merchant regarding the cancellation.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 10:50
Official
Good day Melisza,
Apologies fot the above error.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation the transaction in question is not ***** related and is deemed as a dispute. Kindly complete the dispute
form provided to you and submit it with any correspondence you might have between you and the merchant regarding the cancellation.
Regards,
Hello Peter Complaints Team
*** (option one)
Apologies fot the above error.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation the transaction in question is not ***** related and is deemed as a dispute. Kindly complete the dispute
form provided to you and submit it with any correspondence you might have between you and the merchant regarding the cancellation.
Regards,
Hello Peter Complaints Team
*** (option one)