ER
Ella R
1 reviews | Active since Oct 2018
21 Dec 2018, 15:16
FNB staff is rude and unhelpful.
Very rude and useless staff! I opened and account by FNB and picked up my card yesterday. I registered on the app and it said I had to go to and ATM to activate the card. I went to the FNB and Bedford Centre and a staff member came to help me. The problem is she was very rude and in an obvious bad mood and told me very rudely that it is activated. When I finally got home I opened the app and it said I NEED TO ACTIVATE THE CARD!! Now I have to go back again!!!! Is this how FNB treats first time clients? Does FNB not care enought about new clients to help them? Pathetic!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
22 Dec 2018, 08:09Good Day Miss Roetz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Tel number: ***
FNB (First National Bank)'s reply22 Dec 2018, 08:09
Official
Good Day Miss Roetz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Tel number: ***