FNB STAFF *********** !!!!

Item: FNB (First National Bank)
Rating: 1
Author: RENE H

I took out a top up loan on Friday, 16th February 2018 FNB was supposed to settle the old loan amouny and did not!!!!!! It still appears as unpaid yet they deducted the money!!!!!!!! The call centre staff are all *********** resulting in me drivinf down to the bank. Sickening!!!!! Get someone to call me before i have to leave work to drive to a ban**** Or im done banking with FNB

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Feb 2018, 09:56

Hello Hinson82

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply19 Feb 2018, 09:56

Official

Hello Hinson82

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RENE H's updateReviewer Update

19 Feb 2018, 13:24

So upset went into PAARDEN EILAND FNB BRANCH the staff there calleeld the call centre just to have the call dropped on me by a supposed team leader her name is Chanre. My query has still not been resolved.

RENE H's update19 Feb 2018, 13:24

Reviewer Update