FNB staff incompetence

My savings account was put on hold. Upon arriving at FNB Tygervalley.. The host assisted me... He could not assistant said I must wait in line for help..

He went and spoke to a training and told her to assist my issue.. She went to the manager and explain the issue. Bare in mind that the host told her. She went to manager and then ask me what happened...

Before I responded she ask for my ID and explained that account is active... While she was busy looking up my details. I did a transfer on my app to show her rather then explain...

She contacted the number and they explained about me being overseas etc and tax clearance... I was never abroad and that is a savings account I opened a few months ago... They informed her that I had to complete documents and then it will be lifted... All the info they have on the system except my tax nr...

All this time the manager never stood up from her seat, on her phone the entire time, and never once checked if the trainee needed assistance. I spend an hour in the bankvlearing. My own savings account..

Now please tell me how are people suppose to feel safe and invest inyour bank when we have an issue and the staff is not educated nor professional enough to assist...