FNB STAFF INCAPABLE OF MOVING A DEBIT ORDER ACROSS ACCOUNTS

FNB CONNECT is a new business service I app**** for which affords me unlimited calls and currently 14 GIG of data a month. As this is a new business I had to create a temp business account before registering my GOLD BUSINESS account for the PTY(Ltd).

I contacted FNB CONNECT in order to change the debit order to the new account AND contacted FNB BUSINESS to ensure additional diligence.

Last week Tuesday I discovered this had not been done and now I am paying for a service which I cannot use. I spent 3 hours in the Northfield Benoni branch and this was unable to be resolved. It is now FRIDAY and still no word from FNB after escalating this.

In today's times it is unacceptable that we as customers should be inconvenienced due to the lack of FNB personnel being *********** enough to move a simple debit order from one account to another.

Furthermore, the SUPERVISOR's refuse to afford their numbers for telephonic contact. So how on earth can we hold anyone accountable.

This has inconvenienced my ability to conduct business and it is apparent NO-ONE CARES!

What's the point of spending millions on marketing when your staff cannot even manage a single debit order.

I have had to take out a separate eSim service just for data. Please, explain to me why I should have to bear the cost for your staff's negligence?

Your call center staff are ENTITLED and ARROGANT and all in all your service is appalling.

TIME TO MOVE TO ANOTHER BANK!!!!