FNB staff have no CLUE on how to TAKE A PAYMENT!! - 13 staff members and 3 hours NIGHTMARE!!

I have had a NIGHTMARE of a time with FNb and atleast 13 staff members in 3 hours to try and resolve my overdraft issue - STILL UNRESOLVED.

From being given the wrong numbers by staff, i.e. number sthat DON'T EVEN EXIST, to being told to HOLD for 30 mins whilst an agent speaks to the legal department, with 'updates every 10 mins' from the rep to say they have 'found who I need to speak to' just to be told by the legal department that 'you have been handed over to a collection agent', ONLY for the collection agent they brought into the call to tell me that they HAVE NO CLUE WHO I AM, AS I AM NOT LISTED WITH THEM!! Then to be given the direct number of the guy (I'm told) who is in charge of collections,apparently Marcelle Ferguson, who doesn't take my calls and doesn't return calls after messages left with him (as is an option on his number) - So it looks like I'm still [probably] with FNB Collections (which never notified me - no emails, no notification sms's or messages on the app on being handed over to collections) - NO RESOLUTION AT ALL!!

So basically I can't get ANY HELP FROM FNB IN REGARD TO PAYING THEM MONEY!! Really guys??

First you hand me over (turns out you possibly didn't) OR you did but waisted my time and the time of a legal rep for Blake and Associates, which was held on line for nearly 30mins and given wrong facts and information from FNB staff about the situation.

WHAT DO I NEED? Easy - I need a SETTLEMENT AMOUNT for my overdraft - and YES, I was told by FNB staff members that it is possible IF I have been handed over for collections (again,I was never informed IF I was handed over) to request a SETTLEMENT AMOUNT and sort this matter out ONCE AND FOR ALL.

If I can negotiate a SETTLEMENT amount with FNB then I will make a payment within an hour of receiving a settlement offer from them, BUT I can't even get the staff to give me the right contact details OR put me through to the right department OR trust them to have the correct details about my acount status!!

Please get me SOMEONE who knows what they are doing AND what they are talking about AND that has the power to give me a settlement amount on my overdraft and I'll sort it out then and then.

ALSO - train your staff better!! The one person just coughed in my ear dropped the call and still had the audacity to put me through to 'RATE THIS CALL'

Tyour staff talked **** about each other as well, so between they deal with and handle staff and the way they spea kabout their collegues, DO BETTER! Train your people!!

SETTLEMENT AMOUNT = Payment directly. Not DUE amount = Negotiate a settlement and we can move forward!

Need it sorted and I'm not interested in wasting more time and money on trying to sort it out with your call center staff.

So over R200 in airtime, 13 different employees, made up numbers, wrong departments, transfering me to departments that they KNOW aren't the correct department/s