FNB ***** STAFF GIVE NO SUPPORT OR UPDATES

WAITING 2 WEEKS FOR INVESTIGATOR TO CALL ME WITH REGARD TO MY CASE. BRANCH STAFF SAID IT WOULD TAKE BETWEEN 2 TO 3 WEEKS TO RESOLVE BUT I MUST NOT KEEP MY HOPES YP AS IT COULD BE LONGER.THERE IS NO ONE CALLING ME TO EXPLAIN WHAT THEY ARE DOING OR UPDATE ME.SHOWED PENDING IN MY ACCOUNT FOR 4 DAYS AND I REPORTED IT STRAIGHT AFTER THE TRANSACTION WENT THROUGH FOR R1995.00 INSTEAD OF THE R250.00 I GAVE APPROVAL FOR. MY QUESTION IS THIS HOW CAN A THIRD PARTY CHANGE THIS FIQURE WITHOUT MY APPROVAL AND CONSENT.WHY LET YOU AS THE BANKS CUSTOMER STRESS ALONE WITH NO SUPPORT FROM THE ***** STAFF.