Fnb Staff don't know what they doing

The staff are not properly equipped with the correct information to provide clients and they tell the clients the wrong information when going into the branch whereas the client services call centre offers completely different advice.

I deposited a big cheque into my account and asked for special clearance and was advised it would take 3 - 4 days I called the service department today to find out when exactly it will clear as I put in an offer to purchase a vehicle only to be told the branch information was wrong it will take seven days. How is the training being done that There is such different information being given.