RS
Rene S

1 reviews | Active since Oct 2015

06 Oct 2015, 09:46

FNB Staff doesn't know their own InContact Number

After numerous e-mails sent to your company, i will now kindly make a public request! I receive numerous phone calls from angry FNB customers who are given the wrong number / being transferred to the InContact contact number ( BY FNB STAFF!!).<br> FNB's InContact number is *** and NOT *** ( which belongs to Finbond Mutual Bank)!! Please inform your branches and staff as your clients are fighting with us because of they are being given the wrong information.<br> <br> Thank you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Oct 2015, 08:53
Official
Hello Swartjie2008,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 829939NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)