JdP
Jean-Mari du Plessis

1 reviews | Active since May 2015

11 Aug 2017, 12:41

FNB Staff delaying registration of a bond

<p>I've app**** for a further bond with FNB on the 22nd of June 2017 and received the final quote on the 30th of June 2017. Process was followed, all documents submitted to FNB and the attorneys as requested. On Monday – 7 August 2017, I was told that some documents got lost at FNB and I had to sign documents again with the attorneys and it was delivered to FNB on the afternoon of the 7th of August 2017. I’ve now been struggling to get the documents scanned into the system. I’ve been waiting now for 6 weeks for this to be done and finalised. What do I have to do to get some action and for my money to be paid out? Do I not have enough debt with you to be noticed? Do you not make enough money from me and my bond and my other products with FNB? All I want is for the documents to be scanned so that the attorneys can submit for registration…</p> <p>Ref Number: *** / ********** 208491</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2017, 09:59
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback

I do apologise for any inconvenience caused.

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Regards,

Hello Peter Complaints

Daffnie Govender

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