Fnb staff complaint

My name is Lydia Mabatha, I have a business account with FNB, on Friday 08/09/2023 around 6:47 PM I was depositing money at the FNB ATM in Mutale Tshilamba complex and the ATM swallowed the amount of R4580.. I went inside the bank on Saturday 09/09/2023 and got assisted by Sharon who spoken to one guy to write an ADT form regarding the claim and i was told the money will reflect back into my account on Tuesday since it has already been taken.. On Tuesday I went to to the bank and still my claim hadn't been submitted to the claims department.. Today I went to the bank still and I received a negative feedback saying that they still awaiting feedback the is nothing they can do...I am very disappointed with how the staff of Mutale FNB handles it's customers... Am a customer and I deposit money everyday at the mutale fnb since my business is in that area... But their incompetence has cost me a lot and I am thinking of moving to another bank because If I have another inconvenience with the atm there my claim will take forever for them to assist me... Am very disappointed and angry because the bank hadn't returned my money.