FNB STAFF CANT CLOSE AN ACCOUNT AFTER 6 WEEKS OF RECEIVING SETTLEMENT

On the 1st of August 2024, I was informed by Capital Data that 2 of my FNB Accounts were sold to them, and that I will from thereon make payments directly to them. Only one of the two accounts that were sold to Capital Data have been closed by FNB. On October 10th, I settled both accounts with Capital Data, the Proof of Settlement was sent to FNB (Noxolo Mandela) on the 10th of October , on October 16 I enquired with FNB why the one account have not been closed, I was advised by Noxolo Mandela that it will take 7 to 14 working days. On November 2nd I enquired again via e-mail as the account is still open, NO RESPONSE, again on the 14th of November I enquired, NO RESPONSE, on the 20th of November I sent Noxolo another follow up e-mail as the account is still open, showing a outstanding balance, and are reflecting on my Credit report, AGAIN NO RESPONSE.

I find it utterly unprofessional for FNB staff to ignore customers, more so because FNB are not doing their jobs !!!!

If that account is not closed and removed from my credit report by 25 November 2024, I will go to the Ombudsman.

I have been with FNB for many years, even my Business Accounts, and Business Finance are with FNB, and I have NO PROBLEM to move to another bank that actually do their jobs and care about their clients.