FNB staff assisting *****sters

I've been on the phone for 54 minutes trying to get a statement for 3 unauthorized debits that went off my account on Friday 3rd April 2026. Over the weekend they were showing as pending debits on my app but now those transactions are not showing anywhere on my account, although the money is still gone. The ***** department says they can see them but transferred me somewhere else to get the statement sent. All the other departments cannot see the transactions and no-one can explain why the transactions would disappear from the history on my account. The person that deleted those transactions must be working with the *****sters, else why else would you delete the records of what was taken?