FNB Staff and SABC no refund TV LICENCE: *** REFUND R 2 700.00

On the 26th of April 2018 I made a payment to SABC incorrectly.

I immediately went into an FNB branches in Vosloorus that they do a reversal on my account immediately as it had not even been 15min since the transaction.

The lady who was standing outside directly the que advise that I should call their call centre who told me that they don't do reversals in this day and age and that they would charge me an amount R350.00 just to act as my bank but they do not cannot say that the reversal will be successful and but they try. I mean how stupid every bank can reverse monies paid incorrectly and I mean SABC is not Chomi from around the block who would take the money for them self this is a listed company. Their alternative advise was that I should contact SABC and request that they reverse they money from their side. So I pay bank charges so that I can do the banks job.

None the less I contacted SABC who by the way doesn't answer their calls I was don't be fooled I dialed the contact centre number on my cellphone and the landline after holding for 30 mins you get one hello then they hung up. So I was on the phone a good two hours before I could speak to their previous consultant, agh shame they are so over worked.

They requested that I email them bank statement, confirmation letter from bank and ID.

Today is the 11th of May 2018 no feedback no confirmation or receipt of my email or that my query has been handled.

When I call the same call centre call are being hung up. I've worked in call centre so I know when the call is deliberately hung up by the agents.

Through all this drama I still haven't received my money back .

So I am not sure who is more useless FNB staff or SABC. Reason I say FNB staff is because a friend of mine also transferred cash incorrectly to Capfin within two days she had her money back also a FNB customer