FNB staff

Opened a bank account online, went to Springs Mall branch, as i was informed to go and collect the card. Upon arrival it was said "no, why did you do that?". Got card and was told that my 9 year old and 10 year old should wait outside cause the space is limited, which i understand but i refused, it's not a option for my kids to stand alone outside at a mall, and we were in a corner of the container anyway. We left without setting up the app, cause they wanted to close, they seemed to be in a hurry going home, even if it was just after 12:00, far from closing time. Was told account is in full swing and a R50 eft should do the trick to activate it. Got home, did eft payment, which now shows R-8 in balance. Then wanted to setup app, only to be told "you are not a customer", contacted FNB, called numerous times asking where the deposit went and why we cant use the application, eventually someone stated there is TWO profiles on the system, i need to go to the branch so they can fix it. Went today again, arrived about 10:45, rolling their eyes again at us, one person seemed to not want to help at all, only to be asked numerous times by various individuals what i want and walking away. There was no queuing system, staff only helped customers what seemed to be the fastest for their liking. By 12:02, I was told to go into their make shift container only to be asked again by different people what i want. Explaining the situation for the sixth time, i was told once again, like the Saturday before, that they were offline. By this time there was a few employees telling two customers to please leave as they are offline, other employees was starting to pack up chairs and things. the branch closes at 13:00 on a Saturday, not 12:00? One person assisted me, only to be told that she cant help and will call me in the week, she cant merge the profiles now. She needs a form filled in. I left at 12:23 with a mad husband and with nothing done to my account, no help at all, they honestly seemed that they did not want to help, just wanted to get the day over and go home. by 12:50 i drove passed to exit the mall, there was nobody, all the doors locked and everyone was gone. So did the bank closing times change? There is a few individuals who might want to learn how to do their work better. Their attitude towards a few customers today was uncalled for, some of them was chatting away with other staff members, there was customers complaining but being heard. I will not be going back to that branch, i wont even be surprised if they don't call me back. The Springs mall branch makes it very unpleasant to go into the bank and ask for assistance.