FNB Speedpoint - high cost poor service

SPeed Point - I had to change my speed point as it terminated its services mid transaction, I reset it.. then it wouldnt take the PIN, then a consultant came out after 5 ( very inconvenient), in his own car, with his lady partner waiting in the car, unbranded clothing, two cell phones, and proceeded to swop the machine. Could not download the batch for the day - cant get my money now for 7 - 10 days. As a small business this is unacceptable to me - I think its time I changed to YOKO - with crime rampant I was very uncomfortable with not knowing wether to trust the guy or not?