GB
Gerhard B
1 reviews | Active since Sept 2019
16 Sept 2019, 17:19
FNB Speed Point - Rate Review
We are a retail store and have been with a FNB Speed Point, from opening 2 years back. In the mean time our sales nearly qua tripled in the first year. During this 2 year period FNB never called me for a rate review. I contacted them on 15 Aug 2019 and asked for a rate review. Till today, 16 Sep 2019 all I hear is that we are waiting for approval. I just canceled my FNB Speed Point machine. Please stop doing business with the useless customer service company.
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FNB (First National Bank)'s replyOfficial
17 Sept 2019, 08:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Sept 2019, 08:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***