FNB SPAMs via the APP

FNB is sadly becoming my pet peev. A recent comment here on Hellopeter only resulted in one missed call and no further attempt to contact me. What really annoys me is that without the phone app, it is becoming very difficult to talk to my bank. I have had a few ********** debit orders attached to my account recently, but to get them reversed I have to go through the ***** department because going directly to reversals requires that I respond on an app before I can speak to a human being. I don't have the app, neither do I want it. I uninstalled it a few years ago because of all the double transaction notifications and SPAM SPAM SPAM from FNB. I am on the senior side of life but a young friend agreed that FNB app SPAM is not pleasant. I am highly tech savvy, so I know what I need or don't need and this app does nothing for me. My wife's phone is limited in the number of apps it can install. An FNB consultant told me that if we don't have the app we just have to go into a branch!! If you stopped the SPAM and the duplicate notifications I would install the app, but you are making life very difficult!