FNB South Africa - ABSOLUTE APPALLING SERVICE

Item: FNB (First National Bank)
Rating: 1
Author: Aubrey M

I have asked multiple times to close my account at FNB since I have moved to a different provider. I am a Private Client at FNB and have my own personal banker. They do not even come back to me regarding the account closure process. I have mailed them numerous times over the past 3 weeks, and NOTHING has been done. And for this appalling service I have to pay R400+ a month on banking fees. Hence the reason I am moving my business and personal banking to a new and deserving provider.

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Replies (1)

FNB (First National Bank)'s replyOfficial

31 Jul 2019, 11:54

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

FNB (First National Bank)'s reply31 Jul 2019, 11:54

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team