FNB South Africa

I am a victim of FNB banking *****. The customer service has been extremely appalling. I reported my case 2 weeks ago and told every time I follow up that my card case is under investigation for both digital and card *****.

I followed up again today and was told my cards *****e case has not been assigned to an investigator. My banking profiles have been blocked, I cannot transact and instead I'm being made a fool of, being sent from pillar to post. FNB promotes Fintech yet leave it's customers hard earned money vulnerable to vultures who hack and ***** from its clients. This is very tragic, and what's even more tragic is the tardiness around the bankers level of commitment to protecting its clients. I sent them documents which they do not bother to check until I follow up and tell me all sorts of stories.

I'm am disappointed by FNB. I have been a loyal client for many years but this experience has left a bad taste in my mouth. It's clear that while we are charged ridiculous fees, none of the fees we pay go towards security and service. This Digital system is not working. They must stop killing jobs and employ more competent staff instead of focusing on apps that are not safe.