FNB SORT THIS OUT PLEASE

I sent in a complaint on the 23rd March 2021 in regards to my cheque account (***), I received a message stating you are working on it and now I'm still waiting not impressed at all. FNB keeps sending me messages asking me to rate your service on the job you have done and to be honest with you I have not received any feed back from you at all in regards to what has been done. A recon has still not been done on that account and I have been in contact with my debt review and they have kept in touch with what is going on and this morning I received an e mail stating a recon has still not been done, AFTER you said it was being seen to.WHAT IS GOING ON!!!!!!!!! i want this sorted ASAP.............................................................................NOT IMPRESSED AT ALL. Does any one know how to do there JOBS at FNB?