FNB sort out your staff please

Do you guys have lazy people working in the call centre? , I know people looking for work who will appreciate it way more, than the current employees.

When you call FNB. They say that you have the convenience of not having to go into the bank, but the following events transpired.

First phone call: Me:I would like to have the account i have cancelled I app**** for the innocent one. Consultant: sorry you must go into the branch to cancel.

2nd phone call: (Customer Service) ME: hello i would like to cancel my current account that I opened, i selected the wrong account.

Consultant: 1, hi please can you verify your details, I ask him to please cancel, he says it can take up to 7 day.

*Slience* ME: HELLO Consultant: Sorry my system is slow. Consultant:let me put you through to someone else.

Me: hello i would like to cancel my current account that I opened, i selected the wrong account. Consultant 2, hi okay m'am let me put you through to the relevant department.

Me: hello i would like to cancel my current account that I opened, i selected the wrong account.

Consultant 3. Okay, I'll put you through to someone that can assist.

ME : I'VE now spoken to 3 different people 😡

Me:hello i would like to cancel my current account that I opened, i selected the wrong account.

Consultant 4 : okay let me put you through to the relevant department. 😡😡😡😡😡

I CUT THE DAMN CALL. They wasting my damn Time, I asked for one simple thing to be done. Are you guys even monitoring these calls? , because you guys should, there is clearly a lack of work ethics.

Me