FNB… Sorry we can’t help you.

I can’t believe I have to complain about FNB again, I tried calling yesterday to switch my Retirement Annuity’s debit order details to my new bank, but I was sent from pillar to post. I got put through to the rudest consultant called Nicholette, I don’t know who trained her, but heavens NO. At one stage the consultant pretended not to hear me and put the phone down in my ear, yes I know she could hear me, they where laughing. So I had to call again. I spent about 40min on the phone and lost about R80.00 in airtime. Eventually and thankfully I got transferred to Allison Adwal, he took the time to explain a couple of things to me. He at least is a Gem. Today (19.10.22) I called to cancel my debit order and Christo (FNB Chat) managed to contact me and put me through to someone. I give FNB one star because out of all the consultants I spoke to yesterday (18.10.22)only consultant, only one, really assisted in helping me, I was so angry that I ended up in tears by the time that I got to him. For today Christo gets the medal. I can’t believe how bad the “How can we help you?” bank got, it is horrible.