1 reviews | Active since Aug 2016
FNB- SORRY WE CAN'T HELP YOU!!!
Bad services! I cannot be calling FNB every single day.
I need to know why FNB is debiting me more than what was on the statement. I have been trying to call FNB personal loans since Friday (25th of August). I'm on the phone for over 10 mins waiting for an agent. I cannot be wasting my time and airtime for something like this. If i wasn't making payments it would be a HUGE issue.
So weird enough i get through eventually and give my details and situation just for the agent to tell me her system is down i need to call back, and i said why can’t you call me back i have to wait forever for you to answer, oh she does not make outgoing calls!!!
So hopefully after I have complaint I would get my issue resolved!
FYI please change your slogan from HOW CAN WE HELP YOU to SORRY WE CAN'T HELP YOU!!!
FNB you are letting your flag down!!!!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)