1 reviews | Active since Mar 2019
FNB "Sorry we cant help"
DO NOT USE FNB!!! As a private client, I can not believe the **** service I received from FNB. I had to talk to multiple departments cause non of the consultants could help me with service to get founds released. A debit order for my credit card went off from my Cheque acc to my credit card acc on monday. Today its wednesday and still no funds available. I called the bank to release the founds. however after speaking to numerous departments and consultants (which non of them are my assigned private banker, cause yet again she is unavailable) the bank just refused to help me and informed me that my founds will only be available Saturday. I personally think this level of service for a private client is completely unacceptable . We are all paying for a private client service and all the bank can say is "unfortunate we can't help you" So much for their slogan "how can we help" It should rather be "sorry, we can't help"
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one