FNB. Sorry we cannot help you!

<p>FNB when do you show your loyal clients empathy and compassion! it seems like never. At I time when I needed your help the most you failed me, I am utterly disgusted by your lack of service and the inavailability of your managers and the insensitive nature of your consultants. A miss Zanele told me we cannot my arrangements in this department ( the legal department) this after I advised I can only pay a portion of the bond payments until Iget back on my feet. I asked her to get a manager to call me back to date i have not been called back and she refused Mr Ndawe also from the legal department at FNB Legal department advised... i should sell the house or make full payment, FNB is running a Business... ...He also advised that if I make a lesser payment the house will still be sold on auction . Is this how you help yyour customers?Is this how you treat your customers fairly? Mr Ndawe did not show any empathy even after I explained that am a single parent of three and we all need a roof. Today on the 26/10/2016 I came home to find a summons from the court and the applicant is Fnb, this document was left with my helper.... Who signed for this document? I am disgusted by the treatment , an horrying experience...</p>