FNB sold me a lie - 14 Days of hell as a new customer

I opened an FNB account on 31/1/24 at loch logan branch.. I had to wait a week for the card and after receiving it was told to go back to the branch to activate the card.. I went to the branch to activate the card when I got home to activate my Online Banking, I got an error that I need to activate the online banking at an ATM.. I did it today now I still cannot transact on the account because I must pay R301 first and wait 7 days for the App to be activated.. Why was I not told all of this when I opened the account? its 14 days today and I have nothing but unsatisfactory service from FNB.. I have chatted with Mampholo first who just tells me to visit a branch.. I then chatted to Danashree who transferred my chat to Zintle without telling and Zintle arrives on the chat only to refer me to a branch again.... I work till 5pm, when will I get time to visit a branch????